purchasing terms and exchange policy

The following clauses are our purchasing terms and exchange policies. Please read the section that pertains to your intended purchase before completing your transaction. If you require additional clarification, you can contact us directly at the email address included at the bottom of this page. 
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Extensa™ instructor certification courses

Refunds
We do not offer refunds for our Extensa™ instructor certification courses, which include the following courses: 

  1. The essential Extensa Fitness instructor certification;
  2. The premium Extensa Fitness instructor certification;
  3. The essential Extensa Flow instructor certification;
  4. The premium Extensa Flow instructor certification;
  5. The essential Extensa Performance instructor certification;
  6. The premium Extensa Performance instructor certification. 

Upon purchasing one of the above courses, you receive immediate access to our content. Therefore a refund is not permitted.

Exchanges
Since we do not allow refunds, we do allow the following:

  1.  1 (one) complimentary deferral. You can defer your training weekend 1 (one) time. Any additional deferrals will incur a $50 transfer fee. The initial deferral must be requested 7 (seven) days before the beginning of the purchased training weekend. (Weekend trainings always start on a Saturday therefore the last day to defer would be the prior Saturday).
  2. Receive a Credit on file to apply toward any future teacher training. 
    1. If you are unable to attend the scheduled training weekend, then you can ask for a credit of up to 6 (six) months, if requested 7 (seven) days before the beginning of the purchased training weekend. (Weekend trainings always start on a Saturday therefore the last day to defer would be the prior Saturday).
    2. Once the credit has been put towards a new training weekend, and a deferral is then requested, you must follow the deferral rules stated in clause #1.
    3. Your credit is valid for 6 (six) months after your initial date of purchase. If you do not schedule a new training weekend in time, you will need to repurchase the course. Your credit expires 6 months to the date of the initial purchase.  

No shows
Customers who do not attend their purchased training weekend and do not contact us within 7 (seven) days of the training weekend (i.e: “no-shows”) will forfeit all fees and no credit or deferral will be issued.

Age requirements
The minimum age to become a certified Extensa instructor is 18 years old. 
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Extensa certified membership plans (continuing education)

Cancellation
Extensa certified membership plans are purchased for 1 (one) full year. You may cancel your membership plan at any time, however, there is no refund and no prorated amount returned to the customer. 
Cancelling your membership plan will cut off your access to any online content and any special discounts once your year paid year has ended. 
 
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Extensa videos, workshops, and additional online content
  • Credits will expire if not used within 1 month of the original purchase.
  • Customers who do not attend their purchased workshop, course or webinar (no shows) and do not contact us within 24 (twenty-four) hours of the workshop, course or webinar will forfeit all fees and no credit or deferral will be issued.
  • The minimum age for those attending a workshop, course or webinar is 18 years old.
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When we need to cancel
In the event that we need to cancel, we will offer you an alternative. As stated previously, we do not offer refunds as all our products allow some sort of immediate access. If we need to cancel, we will be in touch with each customer individually and determine a new training weekend, workshop or course. 
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We reserve the right to increase or decrease our prices, when we deem necessary. One month notice will be given for all rate changes.
 
Only in case of an emergency will exceptions be made to deferrals and credits but not for refunds. As mentioned above, we do not offer refunds as all our products allow some sort of immediate access to our content. Please contact Customer Service at info@extensa.fit (A Doctor’s note will be required – otherwise absolutely NO EXCEPTIONS).

When you use a service, or make purchases at extensa.fit and extensafitness.com (operated by StretchAppeal Inc), you agree to abide by this Purchasing terms and exchange policy and the laws of Ontario, Canada.

Additional questions please contact us at: info@extensa.fit